Return & Refund Policy

Returns & Refunds

We have a hassle-free 15 days 100% return policy with a valid receipt/bill. All the return items should carry:

  • The original billing invoice
  • Bar code tag (as applicable on jewelry) 
  • Product certifications (as applicable) attached to the item.

Any item that shows signs of damage, wear and tear, alterations, resizing (by a Jeweler other than Chordia Jewelers) will not be accepted under this policy. Product return will be not accepted in case of damage of receipt or difference in product design from that on the website. The product must be the same as shown on the website with all the supporting documents with no sign of tampering.


What happens when the Product certification paper is misplaced?

After ascertaining that the product is from Chordia Jewels we will accept it.


When will the amount be credited to my account?

The amount will be credited within 7 working days from the date of receipt of the item. Please note that the amount will be credited to the Account /Credit Card/ Wallet that was used while completing the order.


What are the items that are not eligible for returns?

Customized Jewelry, engraved items will not be accepted under any circumstances. Loose gemstone & solitaire will not be accepted, in case they are found chipped upon delivery


Can I return half of my order?

Yes, you can return half the order if you wish to choose. You can either request a return of amount or purchase replacement items.


How to initiate a return?

To initiate a return, pack the Jewelry without breaking the bar code tag. We would send mailing instructions to your Email Id. The whole reverse pick-up procedure would take at least 7-10 working days. It is also advised to note down the courier airway bill number.

*In case tag is found broken, return wont be accepted.


What is the refund process?

A 100% refund will be made subject to quality confirmation by our skilled quality assurance team and on verification, that the packaging of the item is complete in all respects i.e. subject to availability of all the documents like original invoice, product certificate, a refund process will be initiated. Communication from our end will be sent on the receipt of the same.


What happens to Coupons/discounts/offers which I have applied while purchasing the product?

The coupons/discounts/offers(if any) applied will be valid/ applicable until their expiry. The discounted amount i.e. utilized by the use of a coupon/offer/discount etc. would not be refunded.

In case, any Coupons, Discount, or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount, or Promo Codes, as applicable.


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