At Chordia Jewels, we value and respect the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, protect, and process your personal information when you visit our website, purchase our products, interact with us through social media, customer support, events, surveys, or other communication channels.

This Privacy Policy is governed by the applicable laws of India, including but not limited to relevant provisions under the Information Technology Act, 2000, applicable data protection regulations, and other laws in force in the State of Rajasthan, India, where our business operates.

By accessing or using our website, you consent to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information through our website, mobile applications, social media channels, customer interactions, events, surveys, text messages, emails, or telephone communications.

The information collected may include, but is not limited to:

Automatically Collected Information

When you interact with our website, we may automatically collect:

Device Information
Browser Type
IP Address
Website Usage Activity
Location Information (where applicable)
Website Navigation Behaviour
Cookies and Tracking Information

We may also obtain information from third-party service providers, business partners, analytics providers, advertising platforms, or publicly available sources where legally permitted.

2. How We Use Your Information

We may use the information collected for purposes including but not limited to:

Providing products and services
Processing payments, transactions, exchanges, and refunds
Managing and maintaining customer accounts
Delivering orders and providing customer support
Sending promotional messages, newsletters, offers, discounts, and event invitations
Conducting surveys, market research, and customer feedback programs
Personalizing your shopping experience
Improving website functionality, products, and services
Performing analytics, auditing, accounting, and internal business operations
Managing risk, fraud prevention, identity verification, and security monitoring
Complying with legal obligations and regulatory requirements
Resolving disputes and enforcing our terms and policies

We process personal information only for legitimate business purposes and as permitted under applicable Indian law.

3. Internet-Based Advertising and Marketing

We may collect information about your online interactions and browsing behaviour to better understand your preferences and improve your shopping experience.

We may engage with third-party advertising and marketing platforms such as Facebook, Instagram, Google, X (Twitter), or other advertising networks to provide personalized advertisements and promotional content.

For these purposes, we may use:

Cookies
Web Beacons
Pixel Tags
Server Logs
Analytics Tools
Tracking Technologies

These technologies may collect information both on our website and across third-party platforms participating in advertising networks to help us measure marketing effectiveness and provide personalized experiences.

Where legally required, we obtain consent before collecting or processing such information.

4. Cookies Policy

Our website uses cookies and similar technologies to enhance website performance, personalize content, improve user experience, remember preferences, and analyse website traffic.

Cookies may include:

Essential Cookies (required for website functionality)
Performance Cookies (analytics and improvements)
Functional Cookies (remember settings and preferences)
Advertising Cookies (personalized advertisements)

You may choose to disable or manage cookies through your browser settings. However, disabling cookies may impact website functionality.

Currency Conversion Cookies

By using our website, you agree to allow third parties to process your IP address to determine approximate location for currency conversion purposes. Selected currency preferences may be stored temporarily in browser session cookies to maintain consistency during browsing.

5. Online Tracking and “Do Not Track” Signals

Our website and applications may collect information about your online activities over time and across third-party websites.

Certain browsers provide “Do Not Track” (DNT) signals to websites. At present, our systems may not fully recognize or respond to all DNT signals due to the absence of a universally accepted technical standard.

However, where technically feasible, we attempt to suppress third-party advertising technologies that track browsing behaviour beyond our website.

We reserve the right to revise our DNT practices as technology and legal standards evolve.

6. Sharing and Third-Party Disclosure

We do not sell personal information.

However, we may share information with trusted third parties where necessary for business operations, including:

Payment Gateway Providers and Payment Processors
Logistics and Shipping Partners
Credit Risk and Fraud Prevention Services
Website Hosting Providers
Analytics Providers
Marketing and Advertising Partners
Customer Support Service Providers
Technical and IT Service Providers

We may also disclose information:

When required by law, court order, legal proceedings, or government authority.
To law enforcement agencies or regulators.
To prevent fraud, unlawful activities, financial loss, or security threats.
During mergers, acquisitions, business transfers, restructuring, liquidation, or sale of assets.

All third-party providers are expected to process information responsibly and maintain confidentiality.

7. Information Protection and Security

We implement commercially reasonable technical, administrative, and organizational safeguards to protect personal information from:

Unauthorized access
Loss or misuse
Alteration or disclosure
Fraudulent activity

Although we take reasonable security measures, no system or online transmission can be guaranteed to be completely secure. Users share information at their own risk.

8. Rights of Users

Subject to applicable laws in India, users may have the right to:

Access personal information held by us
Request correction or update of inaccurate information
Request deletion of certain personal information where legally permissible
Withdraw consent for marketing communication
Opt out of promotional messages or newsletters
Update account details and communication preferences

Users may unsubscribe through the “Unsubscribe” option in promotional emails or contact us directly for assistance.

9. Data Retention

We retain personal information only as long as necessary to fulfil business, legal, accounting, regulatory, and contractual requirements.

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

10. Notification of Changes to This Privacy Policy

Chordia Jewels reserves the right to modify, update, or revise this Privacy Policy at any time without prior notice.

Any changes will be posted on this page along with the updated effective date. Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.

11. Contact Us

For any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of personal information, please contact:

Chordia Jewels
Email: website@chordiajewels.com
Phone: +91 9829058900
Address: Manufacturing UNIT- II C – 251, Bhabha marg, Tilak Nagar, Raja Park, Jaipur 302004.