Return & Refund Policy
We offer a hassle-free 15 days 100% return policy with a valid receipt or bill. Please ensure the return items carry all necessary documents. This helps us process your return smoothly and quickly.
All returned products must include the original billing invoice. This is essential for verification and processing. Additionally, products must have the bar code tag intact, as applicable on jewelry.
Product certifications should also be attached if applicable. These certifications verify the authenticity and quality of your purchased item. Please make sure that the product has no signs of tampering.
Any item showing signs of damage, wear and tear, alterations, or resizing by unauthorized jewelers will not qualify for a return. We also cannot accept returns if the receipt is damaged or the product design differs from what is shown on our website.
The returned product must be exactly as shown on the website and accompanied by all supporting documents. Items that fail these conditions will not be accepted under our return policy.
What happens if the product certification paper is misplaced?
If you have misplaced the product certification paper, don’t worry. After confirming the product is from Chordia Jewels, we will accept the return. This ensures you are not penalized for lost paperwork.
When will the refund be credited to my account?
The refund will be credited within 7 working days from the date we receive the returned item. The amount will be credited to the account, credit card, or wallet used during purchase. Please allow for banking processing times.
Items Not Eligible for Returns
- Customized jewelry and engraved items cannot be returned under any conditions.
- Loose gemstones and solitaires will not be accepted if found chipped upon delivery.
These exclusions help us maintain product integrity while ensuring customer satisfaction for eligible returns.
Can I return half of my order?
Yes, you may return half of your order if you wish. You may request a refund for that portion or choose to purchase replacement items. We want to give our customers flexibility in their return options.
How to Initiate a Return?
To start the return process, please pack your jewelry carefully. Ensure the bar code tag remains unbroken, as breaking it will void the return possibility. We will send mailing instructions to your email ID.
The reverse pick-up procedure typically takes 7-10 working days. It is recommended to note the courier airway bill number for tracking purposes. This helps you monitor the shipment and reduces potential issues.
Return Conditions
Please note that if the bar code tag is broken, the return will not be accepted. This condition maintains the authenticity of the returned product.
Refund Process
Once we receive your returned item, our skilled quality assurance team will confirm the product’s quality. We verify that the packaging is complete and original documents like the invoice and product certificate are present.
Upon successful verification, a 100% refund will be processed. We will communicate with you upon receipt and confirmation of the return. This ensures transparent and timely updates on your refund status.
Coupons, Discounts, and Offers Applied During Purchase
Any coupons, discounts, or offers used during your purchase remain valid until expiration. However, the discount amount will not be refunded with your returned product.
If you used a coupon or promo code, the exchange amount will be reduced by the discount value. This policy ensures fairness while honoring promotional offers.
Cancellation Policy
- You can cancel any order before the product has shipped.
- Cancellations must be requested within 24 hours of placing your order to be considered.
- If the order has already been sent to vendors or merchants for shipping, cancellation requests will not be entertained.
- No cancellation charges will apply to your order.
- We recommend informing our team as early as possible for cancellation requests to be handled smoothly.
- Please provide correct details such as order number, date, amount, and associated customer account for processing cancellations.
- We are not liable for cancellations if the customer provides incorrect information.
We strive to make our cancellation and return policies convenient and customer-friendly. Your satisfaction is our priority. By following these guidelines, you can enjoy a smooth shopping experience with us.